• +44 75 65 004 008
  • info@leadershipact.com
  • Mon - Fri: 9:00 - 18:30
Student Info
Facebook-f Twitter Google-plus-g Instagram Youtube Wordpress
IELS News   |   Contact us

Student Info

Last Updated on March 3rd, 2021

Covid-19 Update

Coronavirus has been affecting our organization since March 2020, it continues to impact our lives and is currently dominating our international agenda once again.
A huge amount of work is on-going, and we continue to look at avenues that may provide students, athletes and clubs with the programmes that they love.
In the meantime, we will continue to innovate and develop educational opportunities that can help students and athletes developing skills beyond the traditional forms of training and other possible future scenarios.

Our highest priority is the health, safety and well-being of everyone. All students motivated, ready and willing to travel must know how COVID-19 may impact their journeys.

Here you will find important updates on the current situation

Status of our In-Person 2021 Courses

STATUS OF OUR IN-PERSON 2021 COURSES

We have moved all of our in-person short term courses to fully Online Courses and Virtual Learning Experiences up until the end of June 2021 in the following countries:

  • UK
  • Ireland

We have offered all our students the following options

  • a refund (when it was possible to do so), or
  • the option of transferring their full amount paid to a 2022 course, or
  • the possibility to move to an online, VLE or blended course.

COVID-19 CANCELLATION POLICY & TRANSITIONAL TERMS AND CONDITIONS 

  • For more information regarding our Covid-19 cancellation policy for 2021 & 2021/2022 courses, please visit this web page.
  • For more information regarding our Transitional Terms and Conditions for 2021 courses, please visit this web page.
  • For more information regarding our Transitional Terms and Conditions for 2022 courses, please visit this web page.
  • For our standard Terms and Conditions, please visit this web page.

HOW TO USE OUR COVID-19 CANCELLATION POLICY WITH TRANSITIONAL & STANDARD TERMS AND CONDITIONS

  1. Covid-19 cancellation policy for 2021 & 2021/2022 In-person courses:
    • this policy takes over the other terms and conditions stated on this website only for in-person courses.
  2. Transitional Terms and Conditions for 2021 courses:
    • this policy takes over the other terms and conditions stated on this website only for in-person courses.
  3. Transitional Terms and Conditions for 2022 courses:
    • this policy takes over the other terms and conditions stated on this website only for in-person courses.
  4. Our standard Terms and Conditions are governing all courses after all.
PLEASE REST ASSURED

We only run our in-person courses where and when it’s safe to do so.

KEEPING YOU UPDATED
We are keeping the situation under constant review.

We will be keeping this page updated with all the information you might need to evaluate your situation if you decide to travel.

How IELS deals with Covid-19

How IELS deals with COVID-19

Coronavirus has been affecting our organization since March 2020, it continues to impact our lives and is currently dominating our international agenda once again.
A huge amount of work is on-going, and we continue to look at avenues that may provide students, athletes and clubs with the programmes that they love.
In the meantime, we will continue to innovate and develop educational opportunities that can help students and athletes developing skills beyond the traditional forms of training and other possible future scenarios.

We have the following type of courses available 

  1. Traditional In-Person Courses in COVID-secure face-to-face teaching and learning environments
  2. Online/Remote Distance Learning Courses
  3. VLE
  4. Blended Courses

In these very challenging times, we must continue to adapt and put in place enhanced measures to reduce COVID-19 transmission rates across the world, while supporting students to continue to progress with their courses, therefore our education providers remain flexible and are ready to teach students either online or in-person this academic year. 

Students are able to study online until in-person learning resumes. Our advice for international students (including Erasmus+ and other exchange students) travelling from overseas for the upcoming term is to consider whether they in fact need to travel to a destination at this time, particularly if their course does not require them to be on campus yet. Those students should consider delaying if travel arrangements can be rearranged without undue costs.

Our highest priority is the health, safety and well-being of everyone. 

All students motivated, ready and willing to travel must know how COVID-19 may impact their journeys.
Before making travel plans, students intending to come to the destination to study should:
  • check additional entry requirements and restrictions that have been introduced due to coronavirus (COVID-19) before travelling to the destination
  • check with their education provider in advance to confirm when face-to-face teaching begins
  • check with their education provider when they intend to arrive on campus so that they can be appropriately supported
  • inform their education provider if they have already booked travel for dates outside of their specified cohort date
We will try to be as flexible as possible with International students travelling to the destination from overseas. This is especially the case if students have already booked travel before this guidance was issued and they are unable to rearrange via their travel operator, or the cost of rearranging would be prohibitively high.

Covid-19 Cancellation Policy for In-Person 2021 Courses

In-Person 2021 Courses

Our advice for international students travelling from overseas is to consider whether they, in fact, need to travel to a designated destination at this time.

All students motivated, ready and willing to travel must know how COVID-19 may impact their journeys.

For all students motivated, willing and ready to travel we have updated our terms and conditions due to Coronavirus (COVID-19).

In-Person 2021 Courses

MAKE UNLIMITED CHANGES - up to 30 days before travelling
You can make unlimited alterations to your booking up to 30 days before travelling, for any reason. Change course, change date, even change to 2022, and there are no costs for the changes at all. Please note; changing to another course is subject to availability.
CHANGE TO VLE OR BLENDED COURSES - up to 30 days before travelling

Please note; changing to a VLE or a Blended Course is subject to availability.

CANCEL (FOR ANY REASON) - up to 30 days before travelling

If you want to cancel your course for any reason, you can let us know 30 days before your course starts. Pick either a refund of all monies paid (Less 75,00 Euros admin fee + card or bank charges) or have 100% of what you’ve paid us transferred to a future booking for 2021 or 2022.

TRANSFER TO FUTURE COURSES - up to 30 days before travelling
When transferring to the future, you can pick any course that starts in 2021 or 2022. It does not have to be the same course as you originally booked. You do not have to pick the date and tour straight away. Please note the course price, dates, offers, and itinerary may be different from the course that you had originally booked, and is subject to availability.
More info

Covid-19 Cancellation Policy for In-Person 2021/2022 Courses

In-Person 2021 -2022 Courses

Our advice for international students travelling from overseas is to consider whether they, in fact, need to travel to a designated destination at this time.

All students motivated, ready and willing to travel must know how COVID-19 may impact their journeys.

For all students motivated, willing and ready to travel we have updated our terms and conditions due to Coronavirus (COVID-19).

In-Person 2021 - 2022 Courses

MAKE UNLIMITED CHANGES - up to 75 days before travelling

You can make unlimited alterations to your booking up to 75 days before your course starts, for any reason. Change course, change the date, change participants, even change to 2023, and there are no costs for the changes at all. Please note; changing to another course is subject to availability and the deposit is non-refundable but can put a deposit on hold for the following season.

CHANGE TO VLE OR BLENDED COURSES - up to 30 days before travelling

Please note; changing to a VLE or a Blended Course is subject to availability.

COVID-19 COVER up to 30 days before travelling
Should COVID-19 be an issue in 2022 then there’s extra flexibility in any of these situations: Your airline cancels or changes your flight dates due to COVID-19, or your Govt or the destination country Govt recommends against travelling due to COVID-19. If either of these situations should occur, you can transfer the full amount paid to a future course with it or get a refund of all monies paid (Less 75,00 Euros/GBP admin fee + card or bank charges).
TRANSFER TO A FUTURE COURSES - up to 60 days before travelling

When transferring to the future, you can pick any course that starts in 2022 or 2023. It does not have to be the same course as you originally booked. You do not have to pick the date and course straight away. Please note that the course price, dates, offers, and itinerary may be different from the course that you had originally booked, and is subject to availability.

More info

When would we cancel a course due to Covid-19

WHEN WOULD WE CANCEL A COURSE?

We hope this section helps to clarify any questions that you may have regarding the circumstances under which we would cancel a tour.
WE CANCEL COURSES IN A PARTICULAR COUNTRY
  • When suppliers are unable to provide their services
  • The Local Government, where a course is based, advises us stopping running in-person courses and other essential services
  • All flights in and out of a particular country are disrupted or cancelled
WE WILL NOT CANCEL COURSES IF:
  • One or some suppliers are closed, but the course can run unaffected
  • Some flights are cancelled but can easily be rescheduled
  • Foreign governments recommend against their citizens travelling
Transitional Terms and Conditions for 2021
Transitional Terms and Conditions for 2022

Our track record

OUR TRACK RECORD

HOW WE REACTED IN 2020
As soon as we realized that travelling to some destinations was unrealistic, we decided that the fairest thing to do was to reimburse everyone who had booked a tour with us in 2020.
WHAT WE OFFERED OUR GUESTS
  • A refund (when possible) Or,
  • Transfer to a 2021 tour, free of charge
WE GAVE OUR GUESTS THE CHOICE
Knowing that a refund would suit some guests while a transfer, to a future tour, would suit others— we allowed our guests to make the choice. A lot of other companies, as there was no legal obligation to do so, offered neither refunds nor transfers. Some companies only gave the option of transferring to a future tour, to us this seemed unreasonable. We know how much effort goes into booking a tour, and we understand that you choose specific dates for a reason. For many, a vacation like this is a once in a lifetime chance: dates can’t always be easily changed.
COMMUNICATION

Through our dedicated customer support team, we were able to ensure that all of our affected guests could move forward with a clear idea of where they stood. We would like to thank all of our guests for their understanding during these difficult times.

RESULTS
We made it our priority to ensure all refunds were processed as quickly as possible. Once a guest had requested a refund, the money was back in their account within two weeks. Other companies have had to issue apologies for the time incurred by their customers, in waiting for a refund. Waiting times of up to six months and beyond have been reported. Worse still, companies that did not have their finances in order, and were unable to survive through the pandemic, have left some of their customers short-changed.
Please note:

You should always make your own independent inquiries before relying on any information or materials contained on these pages. The information is correct to the best of Leadership ACT’s knowledge at the time of publication and is being reviewed and updated on an ongoing basis by Leadership ACT staff, given the rapidly evolving nature of the international response to the COVID-19 outbreak Leadership ACT cannot guarantee its accuracy and can accept no liability for any errors or omissions. Leadership ACT reserves the right to add or change information at any time. Links to third party websites of third parties are offered as a courtesy. Leadership ACT expresses no opinion on the content of the websites of third parties and does not accept any responsibility for third-party information.

While every effort has been made to ensure the accuracy and quality of information contained in this web page, Leadership ACT, its employees, agents or partners cannot take responsibility for the subsequent use of this information, nor for any errors or omissions that it may contain.

Online enquiry form

We now have a new flexible cancellation and refund policy allowing you to book with confidence. Please read the updates below and feel free to contact us if you have any further queries.

Covid-19 cancellation policy update

Contact us

Get in touch Our friendly team are available on e-mail, telephone and Skype. We answer all queries and bookings within 24 hours. We are here to help you and we operate a round the clock service to clients in case of emergency. We are looking forward to hearing from you!
  • +44 75 65 004 008
  • info@leadershipACT.com
  • Mon - Fri: 9:00 - 18:30
Facebook-f Twitter Google-plus-g Instagram Youtube