Frequently Asked Questions
Most frequent questions and answers
General frequent questions and answers
COVID-19
Insurance
Some providers have restricted cancellation and travel disruption cover in policies bought after coronavirus was declared a pandemic on 10 March 2020.
We suggest you to go for policies that cover claims related to COVID-19 for emergency medical, repatriation costs and other types of claims related to COVID-19, such as cancellation, etc., which may vary by provider, so we encourage you to check your policy before purchasing.
No, you’re not legally required to have travel insurance. Some tour operators will insist you have a policy in place before they confirm your travel, especially to countries like the USA and the UK where there’s no public health service. You may feel it’s more necessary for countries like these, but, in general, travel insurance is usually worth it.
For peace of mind, you should ensure you and your loved ones are properly covered on holiday. Accidents can happen and they’re more difficult to deal with away from home. It’s not worth leaving it to chance when the costs could be so high.
Meet and Greet
Our Meet and Greet service will aim to make your arrival and onward journey to your destination as smooth as possible.
You will meet your Host or school representative and brought straight to your accommodation. Please be sure to email at least 2 weeks prior to departure to confirm your flight details. You will see either your name or the school’s name on a board as you come through arrivals. We will also give you an emergency telephone number for your host family which you should call in the event that your flight is delayed.
If you need to self-isolate upon your arrival at your chosen destination, we can meet you at your arrival airport and provide free transportation to your accommodation. Please read the information below carefully before making your travel arrangements.
Accommodation
All families will receive a comprehensive briefing on the current Public Health Authority regulations that apply to their community. This will be reviewed in detail with host families to ensure their questions and unique situations are carefully addressed and a clear best practice is established for every possible scenario. In addition, prior to student arrivals, our standard host family webinars and 2020 Host Family Guidelines document will include a review of the current situation. All families will be asked to acknowledge that they are aware of and understand our COVID-19 protocols and agree to follow them.
Many of our host families who had students living with them through the restrictions of these past few months will also be hosting in Summer 2021. We will continue to draw on the experience and knowledge of these experienced host families as our understanding of best practices evolves.
If you have a specific query which cannot be answered from the information above, please contact us: